topic Re: No internet since last night in Broadband

No internet since last night

Johnnydorset — Fri, 18 Oct 2024 05:47:28 GMT

Happily using the internet fine until around 10.30 last night when it stopped working. Time for bed anyway…woke this morning to the same..reset router and still nothing. First time ever had an issue since switching from Shell..is there an issue in the Bournemouth BH6 area please or is this something else? Cheers

Re: No internet since last night

Chris-TalkTalk — Fri, 18 Oct 2024 05:54:44 GMT

Hi Johnnydorset,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No internet since last night

Johnnydorset — Fri, 18 Oct 2024 05:58:17 GMT

Hi Chris….just done that so you should be able to see the info required…let me know it’s saved so you can see it. Cheers

Re: No internet since last night

Chris-TalkTalk — Fri, 18 Oct 2024 07:05:37 GMT

Hi Johnnydorset,

Thanks for updating your profile. The line test is showing that your service is affected by an existing network event. As you are a Shell migration customer you'll really need to speak to the migration team, they'll be able to help - 0345 172 0088

Chris

Re: No internet since last night

Johnnydorset — Fri, 18 Oct 2024 08:04:46 GMT

Is the existing network event planned or unplanned? Just called and advised that your technical support are having technical problems and to call back….how ironic…really not a great start to the day!

Re: No internet since last night

Chris-TalkTalk — Fri, 18 Oct 2024 08:53:26 GMT

Checking for Related Outages - Customers Line is currently Affected By Planned Engineering Work (doesn't really give any more information)

Chris

Re: No internet since last night

Johnnydorset — Fri, 18 Oct 2024 08:55:55 GMT

Thanks…and how long are your telephone lines expected to be experiencing its own technical issue? It would have been appreciated if TT had advised me of the planned works!

Re: No internet since last night

Chris-TalkTalk — Fri, 18 Oct 2024 09:21:20 GMT

The issue with our systems is under investigation but I don't have a fix time at the moment. I'm sorry for any inconvenience

Chris