topic Drop in connection since 12 days in Broadband

Drop in connection since 12 days

George0075 — Sat, 19 Oct 2024 11:04:06 GMT

Amber light flashing, phoned customer service and they ran through different checks and booked engineer twice(11/10/24 & 17/10/24) who never arrived.

Re: Drop in connection since 12 days

KeithFrench — Sat, 19 Oct 2024 12:14:38 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Drop in connection since 12 days

Debbie-TalkTalk — Mon, 21 Oct 2024 07:54:30 GMT

Hi George0075

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Drop in connection since 12 days

Anonymous — Fri, 25 Oct 2024 07:14:27 GMT

Hi George,

How are you getting on? Do you still need assistance with this?

Thanks

Michelle