topic Re: Router has died in Broadband

Router has died

kempas — Wed, 16 Oct 2024 09:40:47 GMT

Looks like my router has died. Was having connection issues last weekend and now it's dropped again and I can't see it on WiFi.

Could you send a replacement adap please since I'm working from home.

Many thanks.

Re: Router has died

Karl-TalkTalk — Wed, 16 Oct 2024 09:45:39 GMT

I've ordered a router for you.

Regards,

Karl.

Re: Router has died

kempas — Wed, 16 Oct 2024 10:01:24 GMT

Many thanks.

Re: Router has died

Karl-TalkTalk — Wed, 16 Oct 2024 10:08:43 GMT

You're Welcome 🙂

Regards

Karl

Re: Router has died

Darkhorsewales — Wed, 16 Oct 2024 17:16:33 GMT

I've had the same issue with my zyexel router and was sent a replacement but still dropping and red light on internet. Tried everything except engineer visit and spent about 3 hours on phone with agents.

Re: Router has died

ferguson — Wed, 16 Oct 2024 17:29:23 GMT

@Darkhorsewales

Please start your own topic and the support team will be happy to help.

Re: Router has died

Debbie-TalkTalk — Thu, 17 Oct 2024 05:47:35 GMT

Hi @Darkhorsewales

I will take a look at your topic on the Community.

Thanks

Re: Router has died

Karl-TalkTalk — Thu, 17 Oct 2024 08:19:25 GMT

Hi @kempas

I've sent you a PM With the Tracking info for your router delivery.

Karl.

Re: Router has died

kempas — Thu, 17 Oct 2024 17:31:49 GMT

Excellent, many thanks.

Re: Router has died

Debbie-TalkTalk — Fri, 18 Oct 2024 05:09:38 GMT

Hi @kempas

Please let us know how you get on.

Thanks

Debbie

Re: Router has died

kempas — Sat, 19 Oct 2024 16:47:55 GMT

Hi Debbie,

All up and running again.

Many thanks and kind regards,

Andrew

Re: Router has died

Debbie-TalkTalk — Mon, 21 Oct 2024 05:50:53 GMT

Hi @kempas

That's great, thank you for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie