topic Re: Broadband problem in Broadband

Broadband problem

Faraz1 — Mon, 21 Oct 2024 13:55:03 GMT

I can reach channels on my TV. I cant open youtube, Netflix etc

Karl-TalkTalk — Mon, 21 Oct 2024 14:05:08 GMT

Can you give a little more info, is this on a smart TV or a TalkTalk TV Box ?

Are there any errors ?

Is the device connected to the router , and how - via Wi-Fi or ethernet ?

Thanks

Karl.

fr8ys — Mon, 21 Oct 2024 14:06:26 GMT

Are you talking about apps on your TV or on the TV Hub box supplied by TalkTalk?

What have you tried to rectify the situation?

Have you checked that your devices and apps are up to date?

Have you rebooted the router?

Do you get any error messages?

If can let us know we can the offer more tailored advice.

Anonymous — Fri, 25 Oct 2024 07:04:33 GMT

Good morning,

How are you getting on? Do you still need assistance with this?

Thanks

Michelle