topic Re: Issue with gfast modem in Broadband

Issue with gfast modem

abntt7 — Mon, 21 Oct 2024 16:32:25 GMT

Model MT992

Internet went down today and just left with 2 lights on, DSL and power, no internet

Been through the chat support and resets etc

They marked issue as resolved and sending out a new router

Also tried a new cable from the master plug to the modem. Same issue

But not sure that's right as it's the open reach modem that's the issue?

Or is there new modem/routers that do the gfast also?

Thanks Andy

Re: Issue with gfast modem

Divsec — Mon, 21 Oct 2024 16:36:54 GMT

Hi @abntt7 I think the replacement will be an improvement should be with you by Wednesday.

Re: Issue with gfast modem

abntt7 — Mon, 21 Oct 2024 16:41:51 GMT

Ok thanks!

Hopefully it will be.

Re: Issue with gfast modem

Anonymous — Tue, 22 Oct 2024 06:15:11 GMT

Good morning,

We'll check back in with you tomorrow to see how you're getting on.

Thanks

Michelle

Re: Issue with gfast modem

Anonymous — Wed, 23 Oct 2024 09:44:52 GMT

Good morning,

Has the replacement router arrived?

Thanks

Michelle

Re: Issue with gfast modem

abntt7 — Wed, 23 Oct 2024 10:22:16 GMT

Hello

Not yet. Tracking is saying with RoyalMail and ETA Thursday.

Thanks

Re: Issue with gfast modem

Karl-TalkTalk — Wed, 23 Oct 2024 10:38:50 GMT

OK, we can check back in with you tomorrow.

Karl.

Re: Issue with gfast modem

abntt7 — Thu, 24 Oct 2024 16:39:43 GMT

Received the new device

Though it looks like it just a wifi hub, that plugs into the modem

Thanks

Andy

Re: Issue with gfast modem

abntt7 — Thu, 24 Oct 2024 16:40:22 GMT

OK making progress

Plugged the modem back in and the new wifi hub into it

Power & DSL on the modem as before

Orange then solid white light on the Wifi hub

Got internet and speed tests look ok (> 120Mbs)

The Internet light never flashes on the modem (sure it did before)

So looking ok thanks, happy to close this off

I'll send back the old kit

Thanks

Andy

Re: Issue with gfast modem

Anonymous — Fri, 25 Oct 2024 05:15:28 GMT

Hi Andy,

I'm glad to hear this and thanks for confirming 🙂

Thanks

Michelle