topic Think our router maybe on the way out in Broadband

Think our router maybe on the way out

daz45 — Mon, 21 Oct 2024 23:41:29 GMT

So our router has gone off three times today
and when we turn on it was just going blank no light at all It has done that twice
can someone do some tech stuff or do we need a new router ??

Re: Think our router maybe on the way out

Debbie-TalkTalk — Tue, 22 Oct 2024 06:18:24 GMT

Hi @daz45

I'm sorry to hear this.

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Think our router maybe on the way out

daz45 — Wed, 23 Oct 2024 00:22:45 GMT

Thanks yes we are off again this morning. Will try the new router when it arrives and get back to you

Re: Think our router maybe on the way out

Debbie-TalkTalk — Wed, 23 Oct 2024 05:31:32 GMT

Hi @daz45

Thank you 🙂

Debbie

Re: Think our router maybe on the way out

Debbie-TalkTalk — Fri, 25 Oct 2024 05:47:08 GMT

Hi @daz45

Have you received the router?

Re: Think our router maybe on the way out

daz45 — Fri, 25 Oct 2024 14:47:22 GMT

Yes router received and setup.
So far so good thanks

Old router packed up and sent back

daz

Re: Think our router maybe on the way out

Debbie-TalkTalk — Mon, 28 Oct 2024 06:42:26 GMT

Hi @daz45

That's great, thanks for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie