topic Re: Intermittent broadband in Broadband

Intermittent broadband

Jeghar — Mon, 21 Oct 2024 17:21:44 GMT

Broadband keeps going off - seems to be more often at weekends and evenings. I haven’t ever managed to get through to a real person on Live Chat

Re: Intermittent broadband

Gliwmaeden2 — Mon, 21 Oct 2024 21:23:29 GMT

Make sure that you have completed your community forum profile details for Talktalk staff to identify your account, @Jeghar.

Go via your avatar; settings; drop down menu. Complete Personal Information. SAVE CHANGES.

Staff will respond during the day.

Re: Intermittent broadband

Anonymous — Tue, 22 Oct 2024 06:22:40 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Intermittent broadband

Anonymous — Fri, 25 Oct 2024 07:00:58 GMT

Hi @Jeghar

Do you still need assistance with this?

Thanks

Michelle