topic Re: No router or dva box in Broadband

No router or dva box...

Da001 — Thu, 24 Oct 2024 13:12:37 GMT

Hi team

update to full fibre on 24th no sign of router or Dva adapter on my account or text with tracking number is it possible if you can check for me much appreciated

thanks Dave

Re: No router or dva box

Debbie-TalkTalk — Tue, 22 Oct 2024 08:55:03 GMT

Hi Dave @Da001

I'm just looking at this now and I will post back here as soon as I have further information.

Thanks

Debbie

Re: No router or dva box

Debbie-TalkTalk — Tue, 22 Oct 2024 10:21:36 GMT

Hi @Da001

Our warehouse team has confirmed that the router and DVA have been ordered and were shipped yesterday, so this should arrive for when your service is upgraded.

Thanks

Debbie

Re: No router or dva box

Da001 — Tue, 22 Oct 2024 13:58:10 GMT

Hi Debbie

Thanks for looking in to this for me and your reply and I have had a email from talktalk about one hour ago and about 10mins from royal mail with a delivery for tomorrow so thanks for your help

Dave

Re: No router or dva box

Debbie-TalkTalk — Tue, 22 Oct 2024 13:59:32 GMT

Hi @Da001

I'm so glad to hear this, thanks for letting me know 🙂

Please let me know how you get on following your upgrade to full fibre.

Debbie

Re: No router or dva box

Da001 — Thu, 24 Oct 2024 11:58:53 GMT

Hi Debbie talktalk

Just an update on upgrade openreach arrived 9:50 after about one hour fifteen minutes fibre in and up and running ten minutes later and also digital voice set up no problem speed at 150 so all good

Thanks. Dave

Re: No router or dva box

Debbie-TalkTalk — Thu, 24 Oct 2024 12:00:33 GMT

Hi Dave @Da001

That's great, thank for you for letting me know 🙂