topic Re: Router replacement request in Broadband

Router replacement request

ttalkuser1920 — Tue, 22 Oct 2024 22:17:16 GMT

Hi Team,

I've been a TT customer since 2021, I've had the same router, TalkTalk Wifi Hub. It says the FirmWare version is TalkTalk Wi-Fi Hub, Version v1.05t

In last couple of days, we are having issue where the router indicator light stays white, but still there is no internet connection. Often dropping or reduced speed, and a requires a restart.

I had the issue of slow speeds for over 3 months this summer, but that was resolved a month ago, so surely this seems like a router specific issue?

Or if there is an updated version of the firmware that can be pushed through?

Thanks.

Re: Router replacement request

Debbie-TalkTalk — Wed, 23 Oct 2024 06:21:06 GMT

Hi @ttalkuser1920

We no longer have new firmware for your current router.

Would you like me to send a different router?

Re: Router replacement request

ttalkuser1920 — Wed, 23 Oct 2024 06:27:39 GMT

Hi @Debbie-TalkTalk

If my router is old and no further updates are being published, yes please could you send me a replacement one please.

I think before anything else, no updates means I'm out of any security updates, so best to get the latest model of the router.

Will I be charged for it?

Thanks.

Re: Router replacement request

Debbie-TalkTalk — Wed, 23 Oct 2024 06:47:10 GMT

Hi @ttalkuser1920

Thanks for your reply.

I've ordered the replacement router, there will be no charge for this.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks again.

Debbie

Re: Router replacement request

Anonymous — Fri, 25 Oct 2024 06:46:20 GMT

Good morning,

How are you getting on?

Thanks

Michelle

Re: Router replacement request

Debbie-TalkTalk — Tue, 29 Oct 2024 10:36:02 GMT

Hi @ttalkuser1920

Have you received the replacement router?

Re: Router replacement request

ttalkuser1920 — Tue, 29 Oct 2024 11:10:22 GMT

Hi, yes I have received the replacement router and have set it up. It's working well thanks for prompt service, appreciate it.

Re: Router replacement request

ttalkuser1920 — Tue, 29 Oct 2024 11:10:33 GMT

Hi, yes I have received the replacement router and have set it up. It's working well thanks for prompt service, appreciate it.

Re: Router replacement request

Debbie-TalkTalk — Tue, 29 Oct 2024 11:13:50 GMT

Hi @ttalkuser1920

That's great, thank you for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie