topic Re: Sagemcom router not connecting to internet in Broadband

Sagemcom router not connecting to internet

gordony — Fri, 18 Oct 2024 17:05:10 GMT

My Sagemcom router is not connecting to internet,I have been in touch with talktalk but after all suggestions to try it still will not connect.

I have had an engineer to check ,but he said it works at master socket but not at extension socket 5 mtrs away, his test phone works at extension socket but not the talktalk router,He exchanged all cables and filters,power supply connections at master and extension socket but still the router did not work. His conclusion was to run the router by wifi at master socket which is not feasable due to lack of space packed up his tools and left.

How ever I have been loaned a TP-Link 7D01 router and that connects and works perfectly at the extension socket, I can unplug and retry and The TP-link 7D01 connects straight away.

Do I go and purchase or is there any thing else I coild try

Re: Sagemcom router not connecting to internet

Gliwmaeden2 — Fri, 18 Oct 2024 18:12:02 GMT

Wait for staff to respond, @gordony, but it will be after the weekend.

Re: Sagemcom router not connecting to internet

Debbie-TalkTalk — Mon, 21 Oct 2024 06:44:10 GMT

Hi @gordony

Would you like me to send a replacement router?

Re: Sagemcom router not connecting to internet

gordony — Tue, 22 Oct 2024 13:16:26 GMT

yes please Debbie, I would be very grateful to get my talktalk router working. I can then give my loan router back to my son

regards

J.G.Yeomans

Re: Sagemcom router not connecting to internet

Debbie-TalkTalk — Tue, 22 Oct 2024 13:24:52 GMT

Hi @gordony

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Debbie

Re: Sagemcom router not connecting to internet

Anonymous — Fri, 25 Oct 2024 06:52:17 GMT

Morning @gordony

Just checking back in to see how you're getting on?

Thanks

Michelle 🙂

Re: Sagemcom router not connecting to internet

gordony — Fri, 25 Oct 2024 12:46:59 GMT

Hi Michelle,

replacement router received and all now working ,thanks to all for your help.

old router returned with prepaid label

best regards

gordony

Re: Sagemcom router not connecting to internet

Debbie-TalkTalk — Fri, 25 Oct 2024 12:49:26 GMT

Hi @gordony

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie