topic Re: Broadband Guest Account Setup in Broadband

Broadband Guest Account Setup

ianfirth99 — Fri, 18 Oct 2024 17:25:55 GMT

I am trying to set up the guest access account on my router and see that it sets an IP Address range of 192.168.8.*

With the main internet access being 192.168.0.* it means that the guest account has no internet access

Help with this set up would be greatly appreciated

Re: Broadband Guest Account Setup

KeithFrench — Fri, 18 Oct 2024 21:03:38 GMT

That is because of a bug in the Sagemcom FAST5364/5464 firmware. It is fixed in the next release, which is due any time now.

Re: Broadband Guest Account Setup

Debbie-TalkTalk — Mon, 21 Oct 2024 05:54:32 GMT

Thanks @KeithFrench

@ianfirth99 The new firmware is due to be rolled out in the next few weeks.

Re: Broadband Guest Account Setup

Anonymous — Fri, 25 Oct 2024 07:19:35 GMT

Hi ian,

The new firmware is now available. Would you like us to update your router for you now?

Thanks

Michelle

Re: Broadband Guest Account Setup

ianfirth99 — Fri, 25 Oct 2024 08:37:12 GMT

Hello Michelle

I'm guessing it will take down my internet connection and I'm WFH at the moment.

Can it be scheduled for overnight?

Re: Broadband Guest Account Setup

Anonymous — Fri, 25 Oct 2024 08:43:47 GMT

Morning,

Ok no problem. If you leave the router switched on then it should hopefully update out of hours over the weekend. I'll check on Monday to see if this has updated.

Thanks

Michelle

Re: Broadband Guest Account Setup

Debbie-TalkTalk — Mon, 28 Oct 2024 07:01:30 GMT

Hi @ianfirth99

The firmware hasn't updated as yet, would you like me to push the new firmware to your router this morning?

Re: Broadband Guest Account Setup

ianfirth99 — Mon, 28 Oct 2024 14:22:59 GMT

Please can you set it to update during the silent hours so as not to affect WFH

Thank you

Re: Broadband Guest Account Setup

Debbie-TalkTalk — Mon, 28 Oct 2024 14:29:39 GMT

Hi @ianfirth99

I will ask our Devices Team if they can schedule this update for you (overnight/early hours in the morning)

Re: Broadband Guest Account Setup

Debbie-TalkTalk — Tue, 29 Oct 2024 09:33:04 GMT

Hi @ianfirth99

The router firmware has been updated.

Thanks

Debbie

Re: Broadband Guest Account Setup

ianfirth99 — Tue, 29 Oct 2024 10:51:44 GMT

Thank you

Re: Broadband Guest Account Setup

Debbie-TalkTalk — Tue, 29 Oct 2024 10:56:08 GMT

Hi @ianfirth99

No problem 🙂

Debbie