topic Re: Compensation for loss of internet in Broadband

Compensation for loss of internet

smartantz — Wed, 23 Oct 2024 08:01:29 GMT

My internet stopped working on 25th September, I reported it on 26th September - it was eventually fixed on 4th October and I have been told Talk Talk are giving me £19.52 compensation - how is that worked out? I am not happy and will report to ofcom if the offer isn’t increased - how do I speak to anyone at Talk Talk about this?

Re: Compensation for loss of internet

Divsec — Wed, 23 Oct 2024 08:14:46 GMT

Hi @smartantz this link should answer your questions

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: Compensation for loss of internet

Anonymous — Fri, 25 Oct 2024 07:29:54 GMT

Hello,

Did the Help Guide help with your query?

Thanks

Michelle