topic Re: no internet in Broadband

no internet

bradsmith — Fri, 25 Oct 2024 08:13:31 GMT

Flashing amber light on router since it was switched off for electrical work. No internet connection for 2 days. Ran all diagnostic tests and going round in circles on the website which has led me here.

Re: no internet

Anonymous — Fri, 25 Oct 2024 08:15:06 GMT

Good morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: no internet

bradsmith — Fri, 25 Oct 2024 08:20:36 GMT

I have now updated my profile as requested

Re: no internet

bradsmith — Fri, 25 Oct 2024 08:21:39 GMT

I have now updated my community profile as requested.

Re: no internet

Anonymous — Fri, 25 Oct 2024 08:28:33 GMT

Hello,

Thank you. I've run a test on the line now which hasn't detected a fault, however I can see that the router is not in sync. Do you have an alternative router that you can test with please? If not then we can send a replacement router to rule this out.

Michelle