topic Re: Broken router bracket in Broadband

Broken router bracket

AngelaP1 — Wed, 23 Oct 2024 12:46:19 GMT

Would it possible to have a replacement router? Ours is wall mounted but the router has snapped away from the bracket that attaches to the wall and won’t stay put securely anymore.

Thanks

Angela

Re: Broken router bracket

Debbie-TalkTalk — Wed, 23 Oct 2024 12:48:11 GMT

Hi @AngelaP1

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Broken router bracket

AngelaP1 — Wed, 23 Oct 2024 12:52:56 GMT

I think I’ve done that Debbie

Re: Broken router bracket

Debbie-TalkTalk — Wed, 23 Oct 2024 12:58:14 GMT

Hi @AngelaP1

Thank you 🙂

I've ordered a replacement router and a returns bag for the broken one, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

Re: Broken router bracket

AngelaP1 — Wed, 23 Oct 2024 13:04:42 GMT

I will do, thank you for your prompt response. Excellent service.

Re: Broken router bracket

Debbie-TalkTalk — Wed, 23 Oct 2024 13:07:58 GMT

Hi @AngelaP1

You're welcome 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

Re: Broken router bracket

Anonymous — Fri, 25 Oct 2024 06:42:04 GMT

Hi Angela,

Just checking back in to see if the replacement router has arrived?

Thanks

Michelle

Re: Broken router bracket

AngelaP1 — Fri, 25 Oct 2024 13:24:10 GMT

The router has just been delivered Debbie

Re: Broken router bracket

Debbie-TalkTalk — Fri, 25 Oct 2024 13:27:11 GMT

Hi @AngelaP1

That's great, thanks for letting me know 🙂

Debbie