topic Re: Missing Router in Broadband

Missing Router

Goddersb — Mon, 21 Oct 2024 17:36:34 GMT

It should have arrived on the 16th October, there was no sign of this. Contacted TalkTalk and was assure that one would be sent and I should receive this in 2 - 3 days. Still no sign of that one. Contacted them to be told another 2 - 3 days. This is simply not good enough. How do you manage to get the router that is part of your Broadband agreement?

Re: Missing Router

ferguson — Mon, 21 Oct 2024 17:56:12 GMT

Do you have a live service with TalkTalk. or is this a replacement? The support team here will look into this when they are back online tomorrow.

Re: Missing Router

Goddersb — Mon, 21 Oct 2024 18:15:23 GMT

Unsure as to what you're asking. But this is a new account that was live from the 17th October 2024. That said, despite promises to send one I am without, All I get from the TalkTalk chat are meaningless platitudes and false promises. At this point I have had enough.

Re: Missing Router

ferguson — Mon, 21 Oct 2024 18:26:43 GMT

OK, sorry to see that, as I said the support team should be able to help.

Re: Missing Router

Debbie-TalkTalk — Tue, 22 Oct 2024 06:30:59 GMT

Hi @Goddersb

Please can you send me a Private Message to confirm the name on the account, I can then take a look at this for you.

Thanks

Debbie

Re: Missing Router

Goddersb — Tue, 22 Oct 2024 07:21:06 GMT

Message sent.

Re: Missing Router

Debbie-TalkTalk — Tue, 22 Oct 2024 07:28:01 GMT

Hi @Goddersb

Thanks for the Private Message.

We just need to confirm the details to make sure we looking at the right account.

I'm checking on this router now and I will post back here as soon as I have further information.

Thanks

Debbie

Re: Missing Router

Goddersb — Tue, 22 Oct 2024 07:32:46 GMT

Thank you for your time, much appreciated

Suzanne (not me but my wife)

Re: Missing Router

Debbie-TalkTalk — Tue, 22 Oct 2024 07:38:57 GMT

Hi @Goddersb

No problem 🙂

Re: Missing Router

Debbie-TalkTalk — Tue, 22 Oct 2024 10:16:00 GMT

Hi @Goddersb

Our warehouse team have confirmed that the order has been placed for the router and they have expedited this for next day delivery.

Thanks

Debbie

Re: Missing Router

Goddersb — Tue, 22 Oct 2024 10:28:44 GMT

Debbie,

Does this have a tracking number so that I matbe able to see the process of this? What happened to the other 2 that, apparently, were sent?

Gordon

Re: Missing Router

Debbie-TalkTalk — Tue, 22 Oct 2024 10:30:02 GMT

Hi Goddersb

I don't have one as yet but you should receive a message with the delivery details.

Re: Missing Router

Goddersb — Tue, 22 Oct 2024 14:45:09 GMT

Thanks, but my other question still remains unanswered. What happened to the other 2 that, apparently, were sent?

Re: Missing Router

Debbie-TalkTalk — Wed, 23 Oct 2024 05:47:03 GMT

Hi Goddersb

Apologies, I think there were issues with the other router orders, this is why our warehouse team escalated this.

Re: Missing Router

Debbie-TalkTalk — Fri, 25 Oct 2024 05:53:44 GMT

Hi Goddersb

Have you received the router?

Re: Missing Router

Goddersb — Sat, 26 Oct 2024 12:01:23 GMT

Hi,

Yes we did, many thanks.

Gordon

Re: Missing Router

Debbie-TalkTalk — Mon, 28 Oct 2024 06:44:54 GMT

Morning Gordon

That's great, thanks for letting me know.

Debbie