topic Re: New router in Broadband

New router

TTsouthampton — Sun, 27 Oct 2024 18:48:26 GMT

Hi, I'm a long-term TalkTalk customer. Have just renewed by contract after previously using TT for 2.5 years. The router is something I inherited from the previous tenants, so is even older than that.

I've noticed the router is VERY slow to reconnect after cutouts (which has happened twice in the past 24 hours, nice one TT). I would like a new one. Can anyone from TT assist?

Re: New router

KeithFrench — Sun, 27 Oct 2024 22:04:24 GMT

Who is the account holder, you or your landlord?

Re: New router

TTsouthampton — Sun, 27 Oct 2024 22:50:14 GMT

I am the account holder. Naturally, I wouldn't be trying to change anything if I wasn't.

Re: New router

ferguson — Sun, 27 Oct 2024 23:12:12 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: New router

TTsouthampton — Mon, 28 Oct 2024 07:35:36 GMT

Hi,

Thanks, I've now done this. I used my TT account (same email etc) to login, so I hope they'd be able to see or work out which account I'm from anyway, but I've now added the full info.

Also, is there any way to turn off 2FA for logging into this forum? Seems very OTT simply to use a forum and is annoying.

Re: New router

Debbie-TalkTalk — Mon, 28 Oct 2024 07:56:10 GMT

Hi @TTsouthampton

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: New router

TTsouthampton — Mon, 28 Oct 2024 09:31:04 GMT

Thanks Debbie.

Re: New router

Debbie-TalkTalk — Mon, 28 Oct 2024 09:33:55 GMT

Hi @TTsouthampton

No problem 🙂

Debbie

Re: New router

jbuchanangb — Mon, 28 Oct 2024 16:06:18 GMT

If you log in to "My Account" before logging in to the Community you circumvent the 2FA.