topic Re: No power light on router in Broadband

No power light on router

Treetops14 — Sun, 27 Oct 2024 06:56:34 GMT

Morning

The power light on the router is not working. We have plugged other things into the socket and they work fine. Do we simply need a new router?

Re: No power light on router

Divsec — Sun, 27 Oct 2024 07:20:29 GMT

Hi @Treetops14 quite possibly, do you have another router you can try?

Your post has been escalated and you should hear on Monday.

In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here

Re: No power light on router

Debbie-TalkTalk — Mon, 28 Oct 2024 07:22:35 GMT

Hi @Treetops14

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: No power light on router

Debbie-TalkTalk — Tue, 29 Oct 2024 10:33:16 GMT

Hi @Treetops14

Thanks for updating your Community Profile.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Debbie