topic Re: Internet cuts out every Sunday night at midnight in Broadband

Internet cuts out every Sunday night at midnight

Xyzwff — Mon, 28 Oct 2024 00:52:57 GMT

Just after midnight, mostly every Sunday, the internet cuts out which disturbs my activities. Issue is not isolated to a specific device as all connections are affected. I am not convinced the issue is with the router as it’s always the same exact time and scenario.

I tried suggested remedies stated in my account help section such as powering down the router for 20 mins. The internet is still down at the time I’m typing this post, despite network status showing as ‘good’ in my account.

Can you explain in detail why this issue is happening and what is the fix or what actions are being taken or will be taken to apply a permanent fix?

Re: Internet cuts out every Sunday night at midnight

Anonymous — Mon, 28 Oct 2024 08:26:05 GMT

Good morning,

I'm sorry to hear this. Could you log into your My Account please and check the HomeSafe/KidSafe settings, particulary Homework time?

Thanks

Michelle

Re: Internet cuts out every Sunday night at midnight

Xyzwff — Mon, 28 Oct 2024 12:17:03 GMT

Michelle, I checked and the Homework time setting was turned on, and indeed set between 12am and 1am Monday-Friday, however will have to wait until next Sunday to see if the issue persists. Thank you.

Re: Internet cuts out every Sunday night at midnight

Anonymous — Mon, 28 Oct 2024 12:21:48 GMT

Hello again,

Thanks for confirming. I'll also check back in with you next Monday morning to make sure that everything is working ok for you.

Michelle 🙂

Re: Internet cuts out every Sunday night at midnight

Anonymous — Mon, 04 Nov 2024 07:04:33 GMT

Morning,

Just checking back in to see how you're getting on?

Thanks

Michelle