topic Re: Faulty router in Broadband

Faulty router

Sully53 — Mon, 28 Oct 2024 12:24:36 GMT

I would like to request a new router please. Despite numerous re-boots all devices suffer from intermittent freezing and dropping-out. I cannot re-boot during the day as there are two people working from home.

Thanks

Re: Faulty router

KeithFrench — Mon, 28 Oct 2024 12:55:09 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Faulty router

Debbie-TalkTalk — Mon, 28 Oct 2024 12:59:47 GMT

Hi @Sully53

I'm sorry to hear this.

I've ordered a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Faulty router

Debbie-TalkTalk — Mon, 04 Nov 2024 09:55:41 GMT

Hi @Sully53

Have you received the replacement router?