topic Re: No Internet in Broadband

No Internet

Noldi — Mon, 28 Oct 2024 16:07:44 GMT

I have 2 days with No Internet
I pay for Internet
Why don't have Internet ?
I request to fix my Internet immediately because I need and I pay for this service.

Re: No Internet

Chris-TalkTalk — Mon, 28 Oct 2024 16:20:54 GMT

Hi Noldi,

I'm sorry to hear that you're experiencing problems with your service. Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No Internet

Gliwmaeden2 — Mon, 28 Oct 2024 18:12:19 GMT

@Noldi, you have a reply from staff - they need to be able to check your community profile details to identify your account and get started on helping you.

They won't be back on here before the morning now, but it's a good idea to make sure that your details are complete so that they can take the next steps straight away tomorrow.

Re: No Internet

Anonymous — Tue, 29 Oct 2024 07:13:18 GMT

Morning,

Please post back here to confirm that your Community Profile has been updated and we can look into this for you. Please do not post any personal information on the Community.

Thanks

Michelle