topic Re: Fibre 65 speed in Broadband

Fibre 65 speed

ADivers830 — Tue, 29 Oct 2024 08:49:54 GMT

Can anyone tell me how I can get through to someone to explain that I am paying for Fibre 65 and should get a minimum of 52Gb speed. My account says I should only get 22Gb as if I am on the lower band. I complain and they check the line and say there is a fault and open reach will be calling out to check it. But I think it is a case that they have set up my account wrongly. Charging for Fibre 65 but only giving the non-fibre speed. Anyone know how to resolve this?

Thank you

Re: Fibre 65 speed

Debbie-TalkTalk — Tue, 29 Oct 2024 08:51:22 GMT

Hi @ADivers830

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: Fibre 65 speed

ADivers830 — Tue, 29 Oct 2024 10:52:31 GMT

I now have.

Re: Fibre 65 speed

Debbie-TalkTalk — Tue, 29 Oct 2024 10:59:19 GMT

Hi @ADivers830

Thank you. Can I just check, did you migrate over from Shell? (part of the Shell migration)