topic Re: Complaint in Broadband

Complaint

Minmocroft — Fri, 25 Oct 2024 16:06:15 GMT

So far I have spent more than 6 hours in chat rooms and on the phone trying to get a complaint resolved. Is there anyone who actually cares

Re: Complaint

Divsec — Fri, 25 Oct 2024 16:14:15 GMT

Hi @Minmocroft yes lots of people but they are all on the way home and won't be back till Monday.

If you could briefly outline your complaint it would certainly help.

Re: Complaint

Minmocroft — Fri, 25 Oct 2024 16:18:05 GMT

Appalling service. 2 missed engineer visits. Incorrect billing. Inability for anyone to deal with it. Hours spent in chat bots / phone calls being randomly transferred from one department to the next

Re: Complaint

Divsec — Fri, 25 Oct 2024 16:21:10 GMT

Great thanks for that @Minmocroft unfortunately that will need a Talktalk employee to get to the bottom of it for you and they won't be back till Monday.

In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here

Re: Complaint

Chris-TalkTalk — Mon, 28 Oct 2024 09:09:26 GMT

Hi Minmocroft,

If you still need assistance can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Complaint

Minmocroft — Mon, 28 Oct 2024 17:24:37 GMT

Profile updated

Re: Complaint

Minmocroft — Mon, 28 Oct 2024 17:25:32 GMT

Updated

Re: Complaint

Gliwmaeden2 — Mon, 28 Oct 2024 18:29:32 GMT

@Minmocroft, please look out for replies from staff during the day.

They are on here early in the morning till c 4pm or so.

If it's primarily about technical problems with your service we can leave this thread here.

If it's more about the billing, we can move it to a different message board. Just needing that clarification for your issues to reach the right member of staff.

Re: Complaint

Chris-TalkTalk — Tue, 29 Oct 2024 09:36:45 GMT

Hi Minmocroft,

Thanks for updating your profile. Could you just confirm if you have a problem with your service at the moment?

Chris

Re: Complaint

Minmocroft — Tue, 29 Oct 2024 10:35:01 GMT

No problem currently

Re: Complaint

Chris-TalkTalk — Tue, 29 Oct 2024 11:06:46 GMT

Thanks, so is it just the billing issue at the moment?

Chris

Re: Complaint

Minmocroft — Tue, 29 Oct 2024 12:10:29 GMT

No, it’s about the appalling service received, engineers who never appeared, and compensation for the hours I have spent trying to resolve the issue. Hours in chats, literally, being repeatedly transferred with no one able to help. On 4-5 occasions. Absolutely appalling

Re: Complaint

Chris-TalkTalk — Tue, 29 Oct 2024 13:05:50 GMT

OK thanks for the clarification. I'll get this escalated for you, apologies for any inconvenience

Chris