topic Re: Router Constant Rebooting in Broadband

Router Constant Rebooting

Doozy — Thu, 31 Oct 2024 08:20:05 GMT

I have not long swapped out my old router for a different brand due to WiFi issues. This has been working fine for WiFi, but now I am faced with multiple router reboots every day.

Can you please investigate why this is the case?

Many thanks in advance,

Steven.

Re: Router Constant Rebooting

Divsec — Thu, 31 Oct 2024 08:28:46 GMT

Hi @Doozy you don't mention the brand of the two routers?

If you still have the first router try that and thus rule in, or out, the rebooting router.

Re: Router Constant Rebooting

Karl-TalkTalk — Thu, 31 Oct 2024 08:29:49 GMT

Tests are showing a possible issue with the copper line.

Can you check the home phone connection and tell me if there is a clear dial tone or noise / crackles on the line ?

Thanks

Karl.

Re: Router Constant Rebooting

Doozy — Thu, 31 Oct 2024 08:33:02 GMT

Hi Karl

I don't actually have a telephone that I can plug into the phone socket.

Is there anything else I can do?

Many Thanks in Advance,

Steven.

Re: Router Constant Rebooting

Doozy — Thu, 31 Oct 2024 08:34:49 GMT

Hi there,

I swapped two WiFi hubs. I had a Huawei one and swapped to a Sagem one. I sent the Huawei one back.

Many Thanks in Advance,

Steven.

Re: Router Constant Rebooting

Karl-TalkTalk — Thu, 31 Oct 2024 08:37:31 GMT

The next option is to arrange an engineer, do you want to do this now ?

Thanks

Karl.

Re: Router Constant Rebooting

Doozy — Thu, 31 Oct 2024 08:40:52 GMT

Hi Karl,

That would be great and if I can manage to get a phone from family I will test and report back.

Many thanks in advance,

Steven.

Re: Router Constant Rebooting

Karl-TalkTalk — Thu, 31 Oct 2024 08:45:42 GMT

We'll book an engineer to investigate. This is free of charge in most cases but a charge of £75 can apply in some circumstances.

Should there be :

Damage to the Openreach socket or wiring within your property

Damp in the master socket or wiring is the underlying cause of the issue

Non-TalkTalk equipment is causing the fault, for example a 3rd party router or phone

Non-standard wiring is causing the issue, for example DIY wiring to an extension socket

An Adult must also be present.

If you miss the agreed appointment or refuse access to the Engineer you will still be charged.

We'll book the next available engineer unless you specify a day, either AM or PM.

Please confirm by reply that you accept the engineer conditions.

Thanks

Karl.

Re: Router Constant Rebooting

Doozy — Thu, 31 Oct 2024 08:57:37 GMT

Hi Karl,

That is all fine.

Many thanks in advance,

Steven.

Re: Router Constant Rebooting

Karl-TalkTalk — Thu, 31 Oct 2024 09:31:15 GMT

Engineer booked in for tomorrow AM (8-1).

Thanks

Karl.

Re: Router Constant Rebooting

Doozy — Thu, 31 Oct 2024 10:10:31 GMT

Hi Karl,

Thanks for this.

Steven.

Re: Router Constant Rebooting

Karl-TalkTalk — Thu, 31 Oct 2024 10:24:49 GMT

You're Welcome 🙂

Regards

Karl