topic Modem wont connect to DNS Server in Broadband

Modem wont connect to DNS Server

Remi1187 — Thu, 31 Oct 2024 10:32:08 GMT

You sent me a new modem in Feb 2024 model A6B650 to replace my failing modem model HG633.

The new modem has now stopped connecting to the internet. I get the message. Windows cant communicate with device or resource (Primary DNS Server) . I have borrowed a modem to be able to connect to the internet. I tried multiple reboots on your new modem which didnt help. Can you help please.

Les

Re: Modem wont connect to DNS Server

KeithFrench — Thu, 31 Oct 2024 10:38:33 GMT

That router model number is not valid. However, as your router is clearly faulty, I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Modem wont connect to DNS Server

Karl-TalkTalk — Thu, 31 Oct 2024 10:41:18 GMT

i'll swap out the router for you, another is on the way.

Karl.