topic Re: New router needed in Broadband

New router needed

Kella99 — Thu, 31 Oct 2024 21:02:41 GMT

My router will often disconnect for no reason, no knocks or nudges to it or anything it just cuts out, blinks orange for a while and eventually reconnects, but this is really annoying when trying to do pretty much anything for more than 20 minutes on the wifi! It's a few years old so I'm guessing it's just wear and tear but can I get a new router/wire sent out? Or would I have to order a whole replacement setup?

Re: New router needed

Chris-TalkTalk — Fri, 01 Nov 2024 08:11:12 GMT

Hi Kella99,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: New router needed

Kella99 — Fri, 01 Nov 2024 12:24:49 GMT

I have updated my profile now chris, thankyou!

Re: New router needed

Chris-TalkTalk — Fri, 01 Nov 2024 13:13:28 GMT

Thanks for that. Line test is passing but showing a lot of disconnections. I can order another router to test with, would you like me to arrange this?

Chris

Re: New router needed

Kella99 — Fri, 01 Nov 2024 14:33:08 GMT

Hi Chris, that would be great! Thankyou.

Re: New router needed

Chris-TalkTalk — Fri, 01 Nov 2024 14:37:50 GMT

I've ordered the router, it should be with you within a couple of working days

Chris

Re: New router needed

Anonymous — Wed, 06 Nov 2024 08:13:34 GMT

Hi @Kella99

Just checking back in to see how you're getting on?

Thanks

Michelle

Re: New router needed

Kella99 — Thu, 07 Nov 2024 07:07:50 GMT

Hi Michelle! The new router is working perfectly now it is all set up. I will send my old one back later today. Thankyou!

Re: New router needed

Chris-TalkTalk — Thu, 07 Nov 2024 08:04:08 GMT

That's great news, thanks for letting us know

Chris