topic no internet for my television in Broadband

no internet for my television

rosecottrell — Fri, 01 Nov 2024 10:04:06 GMT

since wednesday I have been unable to access iplayer on my TV. I can access it on my laptop. However, I have rebooted the router twice and connected wifi on my TV only for it to revert immediately to unconnected.

green lights on the router for internet and wireless flash

i have updated my profile on community

please can someone help because I am running out of options for correction

Re: no internet for my television

Karl-TalkTalk — Fri, 01 Nov 2024 10:06:42 GMT

Hi Rose,

I've answered in your other thread, but for continuity, a new router is on the way to you, to replace your old router.

Thanks

Karl.

Re: no internet for my television

rosecottrell — Fri, 01 Nov 2024 10:07:08 GMT

is there anyone there who can help

Re: no internet for my television

Karl-TalkTalk — Fri, 01 Nov 2024 10:07:58 GMT

Hi Rose,

A router is on the way to you.

Regards,

Karl.

Re: no internet for my television

rosecottrell — Fri, 01 Nov 2024 10:08:48 GMT

many thanks. any idea when it will be sent and arrive?

Re: no internet for my television

Karl-TalkTalk — Fri, 01 Nov 2024 10:12:05 GMT

The router will usually arrive within 48 working hrs, so we are probably looking at Monday for delivery.

Thanks

Karl.

Re: no internet for my television

Karl-TalkTalk — Tue, 05 Nov 2024 08:31:55 GMT

Hi Rose,

I'm showing the router delivered yesterday, can you confirm if this arrived ok, and have you had time to set this up.

Thanks

Karl.

Re: no internet for my television

Karl-TalkTalk — Wed, 06 Nov 2024 08:17:06 GMT

hi Rose,

Is everything ok now ?

Karl.