topic Re: Faulty Router in Broadband

Faulty Router

ElviK — Fri, 01 Nov 2024 19:19:33 GMT

HI there

It seems the last couple of.month, my router has started having difficulties keepn i ternet up. I have a very good speed to the router by my internet at speed test is poor( good on router) .

Need to restart router every 10-20 min to be able to get a good speed but this last just minutest and it drops.down again.

Is any chance i can get a replacement router, or whom do i have to contact to get one.

Thank you

Re: Faulty Router

KeithFrench — Fri, 01 Nov 2024 22:33:26 GMT

If the speed to the router is good but the speed from the device is poor, it is probably not the router unless it affects Ethernet-connected devices. What sort of devices are poor, Wi-Fi-connected ones, Ethernet or both?

Re: Faulty Router

Debbie-TalkTalk — Mon, 04 Nov 2024 06:43:22 GMT

Hi @ElviK

I'm sorry to hear this.

Is this also affected wired connections?

Re: Faulty Router

Anonymous — Wed, 06 Nov 2024 07:55:28 GMT

Hi ElviK,

Do you still need assistance with this?

Thanks

Michelle