topic Broadband losing sync in Broadband

Broadband losing sync

Benrp — Mon, 04 Nov 2024 07:18:29 GMT

Hi.

I have been having an intermittent problem with my broadband where my router will experience periods of a few days when it will lose sync with the exchange very frequently. I have tried 2 different routers in the master test socket which hasn’t helped and I was hoping you could run a line check please and see if any problems can be picked up.

Thanks.

Re: Broadband losing sync

Divsec — Mon, 04 Nov 2024 07:24:53 GMT

Hi @Benrp your post has been escalated and you should hear during the day.

Does weather have any influence?

Re: Broadband losing sync

Benrp — Mon, 04 Nov 2024 07:30:40 GMT

Hi. I don't think the weather has had an influence on the connection. The problem has been quite random and only happened periodically over the last 6 weeks. Before then the connection was rock solid with the target SNR of 3db not fluctuating at all. I have been monitoring the SNR with DSLstats software.

Re: Broadband losing sync

Benrp — Mon, 04 Nov 2024 07:45:54 GMT

Here is a screenshot of the SNR on Saturday afternoon when the connection was playing up. I have highlighted the loss of sync in blue.

Re: Broadband losing sync

Anonymous — Mon, 04 Nov 2024 12:00:28 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which is clear. The connection looks stable at the moment, however I can see that it has previously been very unstable. Do the drops in connection appear to be weather related? (wind/rain/etc) When the connection drops do the lights also change on the router?

Thanks

Michelle

Re: Broadband losing sync

Benrp — Mon, 04 Nov 2024 13:08:22 GMT

Thanks for running the test. The weather doesn't seem to be the cause of the drops and I didn't check the lights on the router. The next time it happens though I will take note of both.

Re: Broadband losing sync

Anonymous — Mon, 04 Nov 2024 13:10:29 GMT

Hello,

Ok thank you. As you've tested with 2 different routers, cables and microfilters at the test socket, then the next step would be to arrange an engineer visit to the property if this does happen again.

Thanks

Michelle