topic Re: Ongoing internet/wifi issues on several devices in Broadband

Ongoing internet/wifi issues on several devices

Libasaurus — Fri, 27 Sep 2024 10:58:25 GMT

I've had issues with my internet for some time but it's beginning to really get on my nerves so I thought I'd get in touch.

The connection doesn't seem to be stable at all and I have issues on several devices.

On my work Mac, even low quality Teams calls drop out every minute for 5-10 seconds. Not cool when you're trying to relay information back and forth. I mostly work from home too.
On my home PC things that require a stable and constant stream drop out.
On my iphone I find that it occasionally disconnects and I have to turn off wifi and back on for it to reconnect.

These are all over Wifi. It's not suitable for me to connect them directly. All of these devices are in the same room as the hub, around 5 metres away, with nothing blocking them at all.

I've tried all the tools on TalkTalk's website and none seem to help. Apparently my hub has the latest firmware.

Re: Ongoing internet/wifi issues on several devices

Debbie-TalkTalk — Fri, 27 Sep 2024 11:02:11 GMT

Hi @Libasaurus

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Ongoing internet/wifi issues on several devices

Libasaurus — Fri, 27 Sep 2024 11:04:46 GMT

Thank you - just had to look it up as I don't use it. Have now added to profile.

Re: Ongoing internet/wifi issues on several devices

Debbie-TalkTalk — Fri, 27 Sep 2024 11:14:48 GMT

Hi @Libasaurus

Thanks for updating your Community Profile.

I've completed a line test which hasn't detected any faults. When did we last send you a new router?

Re: Ongoing internet/wifi issues on several devices

Libasaurus — Fri, 27 Sep 2024 11:16:01 GMT

The router was sent out when I first ordered the service - probably pretty much bang on 4 years ago now.

Re: Ongoing internet/wifi issues on several devices

Debbie-TalkTalk — Fri, 27 Sep 2024 11:16:50 GMT

Hi @Libasaurus

Would you like me to send a replacement router first so we can rule this out?

Re: Ongoing internet/wifi issues on several devices

Libasaurus — Fri, 27 Sep 2024 11:18:03 GMT

If you wouldn't mind? Would I have to pay for it?

Re: Ongoing internet/wifi issues on several devices

Debbie-TalkTalk — Fri, 27 Sep 2024 11:23:02 GMT

Hi @Libasaurus

Thanks for your reply.

I've ordered the router for you, there will be no charge for this.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Ongoing internet/wifi issues on several devices

Libasaurus — Fri, 27 Sep 2024 11:24:31 GMT

Appreciated - thank you.

Re: Ongoing internet/wifi issues on several devices

Debbie-TalkTalk — Fri, 27 Sep 2024 11:26:01 GMT

Hi @Libasaurus

You're welcome 🙂

I will check in again with you next week to see how you are getting on.

Debbie

Re: Ongoing internet/wifi issues on several devices

Anonymous — Tue, 01 Oct 2024 07:58:50 GMT

Morning @Libasaurus

Just checking back in to see how you're getting on?

Thanks

Michelle

Re: Ongoing internet/wifi issues on several devices

Libasaurus — Sat, 05 Oct 2024 09:12:08 GMT

Hi Debbie,

The router arrived next day, but I haven't had a chance to plug it in yet! Will try and see if I have time over this weekend.

Re: Ongoing internet/wifi issues on several devices

Anonymous — Mon, 07 Oct 2024 05:44:55 GMT

Good morning,

Thanks for confirming and we'll check back in with you in a few days to see how you're getting on.

Thanks

Michelle

Re: Ongoing internet/wifi issues on several devices

Debbie-TalkTalk — Wed, 09 Oct 2024 05:46:55 GMT

Morning @Libasaurus

Have you had a chance to test with the new router?

Re: Ongoing internet/wifi issues on several devices

Libasaurus — Sat, 02 Nov 2024 16:58:35 GMT

Hello there,

Literally just switched it over today so will assess the situtation over the next few weeks.

Kind regards,

Lee

Re: Ongoing internet/wifi issues on several devices

Anonymous — Mon, 04 Nov 2024 07:36:53 GMT

Hi Lee,

Ok, please let us know if you need any assistance.

Thanks

Michelle 🙂