topic Re: iPhone looses connectivity to the Talktalk Wi-Fi in Broadband

iPhone looses connectivity to the Talktalk Wi-Fi

MikeF6 — Mon, 28 Oct 2024 15:24:47 GMT

Both of our iPhones (12 and 14) loose connectivity to the Wi-Fi on a regular basis. This doesn’t happen on any other Wi-Fi networks. Turning off and on Wi-Fi on the phone resestablishes the connection but it is happening many times a day. Have tried turning the router off and leaving it 20 minutes before switching it back on and it still happens. Have seen other threads experiencing this issue but not seen a resolution. Help please?

Re: iPhone looses connectivity to the Talktalk Wi-Fi

Divsec — Mon, 28 Oct 2024 15:28:54 GMT

Hi @MikeF6 I would suggest using the guest option on your router for your phone's and having either 2.4 or 5 GHz channel disabled and seeing if either produces a better performance

Re: iPhone looses connectivity to the Talktalk Wi-Fi

Chris-TalkTalk — Mon, 28 Oct 2024 15:51:04 GMT

Hi Mike,

I can see that Divsec has offered you some advise, can you also please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: iPhone looses connectivity to the Talktalk Wi-Fi

MikeF6 — Mon, 28 Oct 2024 17:04:54 GMT

Updated as requested

Re: iPhone looses connectivity to the Talktalk Wi-Fi

Debbie-TalkTalk — Tue, 29 Oct 2024 07:30:15 GMT

Hi @MikeF6

The only resolution we have at the moment is to send a WIFI hub 2 router, would you like me to send this router?

Re: iPhone looses connectivity to the Talktalk Wi-Fi

MikeF6 — Tue, 29 Oct 2024 07:50:21 GMT

Yes please

Re: iPhone looses connectivity to the Talktalk Wi-Fi

Debbie-TalkTalk — Tue, 29 Oct 2024 07:58:19 GMT

Hi @MikeF6

Thanks for your reply.

I've ordered this router for you, please allow 72hrs for this to arrive.

Please let me know how you get on.

Thanks again.

Debbie

Re: iPhone looses connectivity to the Talktalk Wi-Fi

Debbie-TalkTalk — Mon, 04 Nov 2024 09:53:26 GMT

Hi @MikeF6

Have you received the replacement router?

Re: iPhone looses connectivity to the Talktalk Wi-Fi

MikeF6 — Mon, 04 Nov 2024 10:26:56 GMT

Not yet. When was it sent out?

Re: iPhone looses connectivity to the Talktalk Wi-Fi

Debbie-TalkTalk — Mon, 04 Nov 2024 14:08:21 GMT

Hi MikeF6

Apologies. Let me check with our Warehouse Team.

Re: iPhone looses connectivity to the Talktalk Wi-Fi

Debbie-TalkTalk — Wed, 06 Nov 2024 07:06:27 GMT

Morning MikeF6

I'm sorry for the delays.

There appears to be an issue with the router order. As soon as I have more information back from our Warehouse Team then I will keep you updated.

Re: iPhone looses connectivity to the Talktalk Wi-Fi

MikeF6 — Mon, 11 Nov 2024 09:59:03 GMT

Router arrived and has been installed for 48 hours. Not had the issue since it was installed. I am hopeful that this has solved the problem.

thank you for your help

Re: iPhone looses connectivity to the Talktalk Wi-Fi

Debbie-TalkTalk — Tue, 12 Nov 2024 06:30:23 GMT

Hi @MikeF6

I'm so glad to hear this. If you do experience any further issues then please let us know.

Thanks

Debbie