topic Old talk talk router in Broadband

Old talk talk router

Steviewilliams101 — Mon, 04 Nov 2024 10:57:02 GMT

I have been a talk talk broadband customer for many years and recently started to notice the service dropping in and out, also our iPhones gets unconnected many times daily, is there a way to get an upgrade?? The current router is the Huawei HG633

Re: Old talk talk router

Debbie-TalkTalk — Mon, 04 Nov 2024 11:02:19 GMT

Morning @Steviewilliams101

I can send you a replacement router.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the router.

Thanks

Debbie

Re: Old talk talk router

Steviewilliams101 — Mon, 04 Nov 2024 11:09:26 GMT

Morning Debbie,

All done as requested, Thanks for your help

Re: Old talk talk router

Debbie-TalkTalk — Mon, 04 Nov 2024 11:15:54 GMT

Hi @Steviewilliams101

Thanks for updating your Community Profile 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks again.

Debbie

Re: Old talk talk router

Steviewilliams101 — Mon, 04 Nov 2024 11:17:18 GMT

Thank you

Re: Old talk talk router

Debbie-TalkTalk — Mon, 04 Nov 2024 11:19:28 GMT

Hi @Steviewilliams101

You're welcome 🙂

Debbie