topic Re: Can I get a new router? in Broadband

Can I get a new router?

KathleenH — Mon, 04 Nov 2024 18:49:26 GMT

I have had the same router for at least 10 years now and I think it has now finally given up the ghost and stopped working. It hasn't worked brilliantly for a while now and I'm not sure if that's because was so out-of-date or because it was dying. Anyway, it now won't work at all. I've tried resetting and switching off etc and nothing works.

Can I get a new one please?

Re: Can I get a new router?

ferguson — Mon, 04 Nov 2024 18:59:38 GMT

You've come to the right place, the support team here should pick this up and respond tomorrow.

Re: Can I get a new router?

Debbie-TalkTalk — Tue, 05 Nov 2024 07:11:21 GMT

Hi @KathleenH

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Can I get a new router?

KathleenH — Tue, 05 Nov 2024 14:07:50 GMT

That's wonderful. Thank you for the rapid response.

Re: Can I get a new router?

Anonymous — Tue, 05 Nov 2024 14:09:03 GMT

Good afternoon,

We'll check back in with you in 48hrs to see how you're getting on 🙂

Thanks

Michelle

Re: Can I get a new router?

Karl-TalkTalk — Wed, 06 Nov 2024 08:21:51 GMT

Hi @KathleenH

I've sent you a PM with the Tracking number for your router.

Thanks

Karl.

Re: Can I get a new router?

Debbie-TalkTalk — Thu, 07 Nov 2024 14:08:40 GMT

Hi @KathleenH

Have you received the router?

Re: Can I get a new router?

Karl-TalkTalk — Fri, 08 Nov 2024 07:54:42 GMT

Hi @KathleenH

I'm showing the router delivered. Please let us know here if you need assistance with anything else.

Regards,

Karl.