topic Re: Broadband two part power lead is broken in Broadband

Broadband two part power lead is broken

Mickey1973 — Tue, 05 Nov 2024 08:22:17 GMT

Hello

I am going live today and my two part power lead is broken, the one that goes into and powers the router, please can I be sent a replacement.

My community profile is completed with the information you need.

I look forward to hearing from you

Thank you

Chris-TalkTalk — Tue, 05 Nov 2024 08:24:22 GMT

Hi Mickey1973,

Have you just been supplied with this router?

Chris

Mickey1973 — Tue, 05 Nov 2024 09:45:14 GMT

Yes, I have.

Please can you supply another

Chris-TalkTalk — Tue, 05 Nov 2024 10:14:17 GMT

Could I ask what exactly is wrong with it? Is it physically broken or just not powering up the router?

Chris

Mickey1973 — Tue, 05 Nov 2024 10:18:13 GMT

Hi Chris

It is physically broken on the lead. The wire is showing through the black cable.#

Michael

Chris-TalkTalk — Tue, 05 Nov 2024 10:53:55 GMT

OK thanks. I can't send just the power cable so I've ordered a replacement router, you'll also receive a returns bag to send the old router back in

Chris