topic Re: Websites sometimes slow or not loading at all in Broadband

Websites sometimes slow or not loading at all

Eunicestorey — Wed, 06 Nov 2024 10:59:45 GMT

Hi.

I have an intermittent problem where websites are sometimes slow to load or not loading at all. The wifi is still connected when this happens and the problem affects all devices.

Please could you run a line check. Thanks.

Re: Websites sometimes slow or not loading at all

Chris-TalkTalk — Wed, 06 Nov 2024 11:44:04 GMT

Hi Eunicestorey,

Line test is passing. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Websites sometimes slow or not loading at all

Eunicestorey — Wed, 06 Nov 2024 11:56:14 GMT

Hi. There was a problem with noise on the telephone but this was fixed by an engineer 2 weeks ago.

Re: Websites sometimes slow or not loading at all

Chris-TalkTalk — Wed, 06 Nov 2024 12:26:55 GMT

OK thanks. Do you have any devices connected by Ethernet cable? if you do are these affected in the same way and at the same time as the wifi devices?

Chris

Re: Websites sometimes slow or not loading at all

Eunicestorey — Wed, 06 Nov 2024 12:30:36 GMT

All devices are connected by wifi.

Re: Websites sometimes slow or not loading at all

Chris-TalkTalk — Wed, 06 Nov 2024 12:59:35 GMT

Do you have another router that you can test with?

Chris

Re: Websites sometimes slow or not loading at all

Eunicestorey — Wed, 06 Nov 2024 13:13:08 GMT

No, sorry. I currently only have a talktalk dg8041w.

Re: Websites sometimes slow or not loading at all

Chris-TalkTalk — Wed, 06 Nov 2024 13:14:43 GMT

Would you like me to send another router to test with?

Chris

Re: Websites sometimes slow or not loading at all

Eunicestorey — Wed, 06 Nov 2024 13:19:43 GMT

Yes please, that would be great thanks.

Re: Websites sometimes slow or not loading at all

Chris-TalkTalk — Wed, 06 Nov 2024 13:45:37 GMT

I've ordered the router, it should be with you within a couple of working days but please allow up to 5 working days for delivery

Chris