topic Re: Continual loss of Internet in Broadband

Continual loss of Internet

Squelch#62 — Thu, 29 Feb 2024 22:48:19 GMT

My router is Blicking on and off every 10-15 minutes for the last 3days.have done the home checks several times and am completely fed up with them. They don't seem to care. Going to change providers. Absolutely disgusting way to treat a customer of over 12yrs and also have mental health issues which they know.

Re: Continual loss of Internet

Debbie-TalkTalk — Fri, 01 Mar 2024 06:52:34 GMT

Hi Squelch#62

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Continual loss of Internet

Squelch#62 — Fri, 01 Mar 2024 20:11:00 GMT

*removed for security*

Re: Continual loss of Internet

ferguson — Fri, 01 Mar 2024 20:13:59 GMT

@Squelch#62

I have removed your phone number, you should never post such details on a public forum. Do as Debbie asked and enter it in your community profile where nobody has access apart from you and TalkTalk, click here.

Re: Continual loss of Internet

Squelch#62 — Fri, 01 Mar 2024 20:21:22 GMT

Thank you Fergus on. I did not know.

Re: Continual loss of Internet

ferguson — Fri, 01 Mar 2024 20:34:38 GMT

No worries.

Re: Continual loss of Internet

Debbie-TalkTalk — Mon, 04 Mar 2024 07:19:19 GMT

Hi Squelch#62

Thanks for updating your Community Profile.

I've completed a line test and this is clear - No faults detected.

Have we recently sent you a replacement router for testing?

Re: Continual loss of Internet

Everton67! — Thu, 07 Nov 2024 14:31:42 GMT

My internet is still not working . We are not at all technical and struggling to sort this

Re: Continual loss of Internet

ferguson — Thu, 07 Nov 2024 14:44:12 GMT

@Everton67!

If you start your own topic (click here), the support team will be happy to help.