topic No internet for 8 days in Broadband

No internet for 8 days

Ronmercer — Thu, 07 Nov 2024 18:19:56 GMT

Had the upgrade last Monday and no connection since every day .we are a family of 4 and we all need the internet . Not happy

Re: No internet for 8 days

ferguson — Thu, 07 Nov 2024 19:28:30 GMT

You mention an upgrade, can you just expand on that a wee bit?

Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: No internet for 8 days

Chris-TalkTalk — Fri, 08 Nov 2024 06:18:36 GMT

Hi Ronmercer,

As ferguson said can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: No internet for 8 days

Anonymous — Mon, 11 Nov 2024 13:15:49 GMT

Hi @Ronmercer

Do you still need our help with this?

Thanks

Michelle