topic Re: Employment works app no longer opens in Broadband

Employment works app no longer opens

chosenman1 — Thu, 07 Nov 2024 16:52:58 GMT

I use Blue Yonder Workforce app on my iPhone. It always worked fine until a month ago. Now, it will not open when I use my home broadband. My friend installed the app on her android phone and it is the same here in my house. However they both open the app if we use any other broadband elsewhere. Can someone advise me please?

Re: Employment works app no longer opens

Chris-TalkTalk — Fri, 08 Nov 2024 06:14:25 GMT

Hi chosenman1,

What happens when you try to open the app, do you get an error message?

Chris

Re: Employment works app no longer opens

chosenman1 — Fri, 08 Nov 2024 12:36:32 GMT

Please see screenshot. I have contacted my HR and IT dept but they have said everything is correct at their end.

Screenshot

Re: Employment works app no longer opens

Chris-TalkTalk — Fri, 08 Nov 2024 12:39:47 GMT

Thanks, and your friend gets exactly the same message when she tries access the app on her mobile phone while connected to your router?

Chris

Re: Employment works app no longer opens

chosenman1 — Fri, 08 Nov 2024 12:42:48 GMT

Yes correct. Although she has input my company details as she installed the app specially for us to try.

Ian

Re: Employment works app no longer opens

Karl-TalkTalk — Fri, 08 Nov 2024 13:05:18 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: Employment works app no longer opens

chosenman1 — Fri, 08 Nov 2024 15:57:27 GMT

Just updated Karl

Ian

Re: Employment works app no longer opens

Chris-TalkTalk — Mon, 11 Nov 2024 09:09:35 GMT

Hi Ian,

Thanks for updating your profile. Could you switch the ONT and router off and leave them off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

Re: Employment works app no longer opens

chosenman1 — Mon, 11 Nov 2024 11:04:47 GMT

Ok, will do, but what is ONT?

Ian

Re: Employment works app no longer opens

chosenman1 — Mon, 11 Nov 2024 12:19:00 GMT

It works!! What did you do?

Ian

Re: Employment works app no longer opens

Anonymous — Tue, 12 Nov 2024 06:45:24 GMT

Morning Ian,

I'm glad to hear this and thanks for confirming. Powering down the ONT for 30 minutes usually clears the current session and can often help with performance issues.

Thanks

Michelle