topic Cancellation in Broadband

Cancellation

Louis175s — Fri, 08 Nov 2024 15:05:10 GMT

I have an account number ************ which I need to cancel.

My number is 0XXXXXXXXXXXX

The account relates to !!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

The internet doesn't work anymore and was very poor when it did work.

I have taken broadband out with another company.

Re: Cancellation

KeithFrench — Fri, 08 Nov 2024 15:06:35 GMT

Hi @Louis175s

Never include personal information in the public area of this forum, as anyone in the world can read it.

I have asked one of TalkTalk's support to pick your thread up and deal with this for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Cancellation

Arne-TalkTalk — Wed, 13 Nov 2024 12:50:22 GMT

Hi @Louis175s

You need to call the loyalty team on 03451720088

Sorry for any inconvenience caused