topic Re: Shell Energy Sagemcom router in Broadband

Shell Energy Sagemcom router

hawaye — Tue, 05 Nov 2024 11:54:01 GMT

As an ex-Shell Energy (for energy, not broadband) customer, I have access to a couple of their Sagemcom routers. I know these units do WiFi 6 and seem to make our mobile phones work better when used as access points. To reduce clutter, can I replace our Sagemcom 5364 router with a Shell Energy Sagemcom router on our telephone line ending *064? I imagine settings will need to be changed. Can you do that, or can you make the settings available to me to change? If replacement will work, please send me a bag to recycle the 5364 router. Thank you.

Re: Shell Energy Sagemcom router

Chris-TalkTalk — Tue, 05 Nov 2024 12:09:59 GMT

Hi hawaye,

Can you take a look at the following help article and if you then still need assistance please let us now - Set up a non-TalkTalk router - TalkTalk Help & Support

Chris

Re: Shell Energy Sagemcom router

hawaye — Tue, 05 Nov 2024 17:54:19 GMT

Thanks Chris, I'll see if I can match the settings to the help pages.

Re: Shell Energy Sagemcom router

Anonymous — Thu, 07 Nov 2024 07:47:13 GMT

Morning,

How are you getting on?

Thanks

Michelle

Re: Shell Energy Sagemcom router

hawaye — Thu, 07 Nov 2024 08:25:28 GMT

Good morning, the first Shell router I tried was unresponsive so I'm awaiting its replacement.

Re: Shell Energy Sagemcom router

Anonymous — Thu, 07 Nov 2024 08:26:50 GMT

Morning,

Sorry to hear that. Thanks for the update and please let us know how you get on with the replacement router.

Thanks

Michelle

Re: Shell Energy Sagemcom router

hawaye — Fri, 08 Nov 2024 17:59:53 GMT

All good with the Shell router. Very few changes were needed. The help document was too full of initials for someone of my limited tech abilities but it worked eventually. The router light spent ages flashing orange/blue and finally connected showing a steady blue. Talktalk TV seems entirely unaffected, working as before.

Thanks for your help. Please send me a recycling bag.

Re: Shell Energy Sagemcom router

Anonymous — Mon, 11 Nov 2024 07:25:16 GMT

Morning,

Thanks for the update. Unfortunately we can't send a returns bag from here as this would need to be requested by the shell migration team. Have you tried contacting the team directly.

Michelle

Re: Shell Energy Sagemcom router

hawaye — Mon, 11 Nov 2024 21:32:04 GMT

Hi Michelle,

Your message surprised me because you've previously sent me a recycling bag when 2 Huawei routers got fried by a mains electrical network anomaly a few weeks ago. To be clear, I haven't been in touch with the Shell migration team because I'm not a migration subject; all I'm trying to do is recycle an old Sagemcom 5364 router.

Re: Shell Energy Sagemcom router

Gliwmaeden2 — Mon, 11 Nov 2024 21:52:37 GMT

@hawaye, all ex Shell customers are being asked to contact the Shell Migration team for ALL aspects of service for now.

It seems odd, but must be to do with record keeping, admin trails etc.

Re: Shell Energy Sagemcom router

hawaye — Mon, 11 Nov 2024 22:13:40 GMT

Hi Gliwmaeden2. What you say may be true for ex-Shell broadband customers, but I was only a Shell customer for energy; I never left TalkTalk. See message 1, line 1. I can't believe that my home energy supplier choice determines the route that I now need to take for TalkTalk support. Pardon my bluntness, but that is ridiculous.

Re: Shell Energy Sagemcom router

Gliwmaeden2 — Mon, 11 Nov 2024 23:32:44 GMT

It might have been better not to mention Shell energy in your subject heading, @hawaye!

You are using a Shell-provided router now, and want to return a Talktalk provided one?

I'll flag this for further staff clarification.

Re: Shell Energy Sagemcom router

hawaye — Tue, 12 Nov 2024 09:29:33 GMT

Sorry for the confusion. Knowing Shell had sourced routers from different manufacturers, including Zyxel and Technicolor, in message 1 I only sought to identify the router I was using.

"You are using a Shell-provided router now, and want to return a Talktalk provided one?" Yes, exactly.

Re: Shell Energy Sagemcom router

Chris-TalkTalk — Tue, 12 Nov 2024 11:25:51 GMT

Hi hawaye,

Thanks for the clarification. I've ordered the returns bag, it should be with you within 5 working days

Chris

Re: Shell Energy Sagemcom router

hawaye — Wed, 20 Nov 2024 11:00:58 GMT

Recycling bag received, thank you; posted yesterday.

Re: Shell Energy Sagemcom router

Anonymous — Wed, 20 Nov 2024 12:17:06 GMT

Good afternoon,

Thanks for confirming 🙂

Thanks

Michelle