topic Re: Wifi Calling not working in Broadband

Wifi Calling not working

dannyw13 — Thu, 07 Nov 2024 19:34:58 GMT

Hi All

any chance someone can check my router, cant get wifi calling to enable on any phone in the house, i have seen it could be a simple setting in the router that needs changing

Thanks in advance

Dan

Re: Wifi Calling not working

ferguson — Thu, 07 Nov 2024 19:43:15 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Wifi Calling not working

Chris-TalkTalk — Fri, 08 Nov 2024 08:26:25 GMT

Hi dannyw13,

I can make a change that will hopefully fix the problem, is it OK to do it now, your internet connection will be down for a few minutes?

Chris

Re: Wifi Calling not working

dannyw13 — Fri, 08 Nov 2024 09:25:01 GMT

Thanks for coming back Chris, yes please proceed 🙂

Re: Wifi Calling not working

Chris-TalkTalk — Fri, 08 Nov 2024 10:04:12 GMT

OK, I'll do this, please don't switch off your router

Chris

Re: Wifi Calling not working

dannyw13 — Fri, 08 Nov 2024 12:28:43 GMT

Thanks Chris, has it been done? Wifi calling still not showing up

It is definitely enabled in my home settings

Thanks

Dan

Re: Wifi Calling not working

Chris-TalkTalk — Fri, 08 Nov 2024 12:33:49 GMT

Yes, the change has gone through. When it convenient could you switch the router off and leave it off for at least 30 minutes then switch back on and retest. Please let us know how you get on

Chris

Re: Wifi Calling not working

dannyw13 — Fri, 08 Nov 2024 23:48:35 GMT

Hi Chris

Works in main router wifi, but when on the talktalk wifi extender upstairs it doesn't work, does the wifi extender setting also need changing?

Thanks

Dan

Re: Wifi Calling not working

Anonymous — Mon, 11 Nov 2024 07:00:03 GMT

Good morning,

@KeithFrench have you come across this before?

Thanks

Michelle

Re: Wifi Calling not working

KeithFrench — Mon, 11 Nov 2024 09:15:18 GMT

Hi @dannyw13

@Anonymous has asked me to help you with this. Which make/model of extender are you using?

Re: Wifi Calling not working

dannyw13 — Mon, 11 Nov 2024 09:22:06 GMT

Hi Keith

It's a sagecom fast266

Thanks

Dan

Re: Wifi Calling not working

KeithFrench — Mon, 11 Nov 2024 09:28:17 GMT

Just retested this when connected to my V2 F266 & it worked fine. Which router firmware & F266 version are you using?

Re: Wifi Calling not working

Anonymous — Mon, 11 Nov 2024 09:39:09 GMT

Thanks @KeithFrench

Michelle 🙂

Re: Wifi Calling not working

dannyw13 — Mon, 11 Nov 2024 10:38:56 GMT

Hi Keith

Router version SG4K100206

With the extender what is the default gateway to login is it the same as the router?, is have to connect seperately to find out but I assume it will be original firmware

Re: Wifi Calling not working

KeithFrench — Mon, 11 Nov 2024 10:44:05 GMT

The most crucial thing is are you on the Version 1 266 (three lights on the front) or the version 2 (one light underneath).

You can log into it, you use the router's UI go to:-

Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon >
Wi-Fi Mesh

In there get me a screenshot of the Extenders sub tab (PM this to me to preserve your privacy).

Re: Wifi Calling not working

dannyw13 — Mon, 11 Nov 2024 10:57:42 GMT

Hi Keith

will pm you

Can see the extender is on SG4K100206, so a prior version

Thanks

Dan

Re: Wifi Calling not working

KeithFrench — Mon, 11 Nov 2024 11:46:16 GMT

No @dannyw13 the router will be on V206, which is new, the F266's firmware will be totally different.

Thanks for the screenshot. Is that the whole page? There should be 266 information displayed below the router's in that sub tab unless you are on Version 1 of the 266.

I keep asking, please can you confirm which version of 266 you have, this is vital to me being able to deal with your problem.

Re: Wifi Calling not working

dannyw13 — Mon, 11 Nov 2024 12:16:19 GMT

Hi Keith

Yes it's v1,

3 lights on front of the extender

Thanks for the help

Thanks

Dan

Re: Wifi Calling not working

KeithFrench — Mon, 11 Nov 2024 13:22:22 GMT

Hi @dannyw13

The problem is that there is a disconnect between the router & the V1 266 due to incorrect firmware on the version 1. I have been waiting for some time to find out when the new firmware will be updated on them. I am currently using a V2 266, which works for WiFi calling no problem.

I will chase Talktalk up again, @Debbie-TalkTalk has been liaising with their Devices team to get me an answer.

Re: Wifi Calling not working

Debbie-TalkTalk — Mon, 11 Nov 2024 13:27:55 GMT

Thanks @KeithFrench

I'm still waiting for a date for when this firmware will be released.

As soon as I have more information then I will let you know.