topic Re: no internet connection with my television in Broadband

no internet connection with my television

rosecottrell — Fri, 01 Nov 2024 09:32:36 GMT

for two days now I have been unable to access iplayer on my television and the router lights flash. I have re-booted the router twice and have switched wifi on my television many many times. Immediately i have gone to the television there is a statement that I have no internet connection.

I have tried to speak to someone at talktalk to no avail.

I do not want to spend another day trying to sort this out and my view is that the router has failed.

please send a new one

for a while there has been an indication that an engineer! is replying. apparently there is fault. Please sort something out

Re: no internet connection with my television

Karl-TalkTalk — Fri, 01 Nov 2024 09:27:01 GMT

Do you have any other devices that use internet, tablets, phones etc, and are these able to access via the router ?

Thanks

Karl.

Re: no internet connection with my television

rosecottrell — Fri, 01 Nov 2024 09:33:36 GMT

yes. my laptop and no other things

Re: no internet connection with my television

Karl-TalkTalk — Fri, 01 Nov 2024 09:35:13 GMT

Is the internet working correctly from your laptop ? Is this connected to the router wired or via Wi-Fi ?

Thanks

Karl.

Re: no internet connection with my television

rosecottrell — Fri, 01 Nov 2024 09:41:24 GMT

there has been a message about a fault. I have had no success in correcting the problem which I hope you have already read. However I will confirm that other than my laptop there are no other appliances connected to the internet.

Re: no internet connection with my television

rosecottrell — Fri, 01 Nov 2024 09:44:37 GMT

I have had no internet connection with my television since Wednesday of this week. I can still use my laptop and no other appliances required your router. I have re-booted the router twice with no success, green buttons flash on the router and I have connected my televisioun to wi fi many times but as soon as I go the actual screen there is no connection

Re: no internet connection with my television

Karl-TalkTalk — Fri, 01 Nov 2024 09:45:53 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: no internet connection with my television

rosecottrell — Fri, 01 Nov 2024 09:47:50 GMT

my lapto-

Re: no internet connection with my television

rosecottrell — Fri, 01 Nov 2024 09:50:32 GMT

i give up

Re: no internet connection with my television

rosecottrell — Fri, 01 Nov 2024 09:55:09 GMT

I have put the information requested into my profile and would now like help with the problem

Re: no internet connection with my television

Karl-TalkTalk — Fri, 01 Nov 2024 10:05:36 GMT

Hi Rose,

The connection itself looks ok, the line tests are clear.

The router you have is 7 years old, so does need replacing.

I've a new router on the way to you, and this should arrive within 48hrs.

Thanks

Karl.

Re: no internet connection with my television

FredBloggs6 — Mon, 11 Nov 2024 18:28:58 GMT

Everyday I have to reconnect my tv to the internet . Why???

Re: no internet connection with my television

Anonymous — Tue, 12 Nov 2024 07:33:32 GMT

Hi @FredBloggs6

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle