topic Re: Issues with broadband in Broadband

Issues with broadband

Southkev — Tue, 12 Nov 2024 14:16:27 GMT

So30 issues with broadband

Re: Issues with broadband

Karl-TalkTalk — Tue, 12 Nov 2024 14:17:47 GMT

can you be a little more specific about yous issue.

Thanks

Karl.

Re: Issues with broadband

Southkev — Tue, 12 Nov 2024 14:27:16 GMT

I’ve been without broadband since 10 o’clock last night, I’ve discussed the issue and am now waiting on open reach engineers to have a look at the line, it seems to be an external issue according to the diagnostics checks, but Talk Talk have left me hanging as I’ve no updates since 8.00am

Re: Issues with broadband

Karl-TalkTalk — Tue, 12 Nov 2024 14:32:01 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: Issues with broadband

Southkev — Tue, 12 Nov 2024 14:35:07 GMT

Updated

Re: Issues with broadband

Karl-TalkTalk — Tue, 12 Nov 2024 14:53:30 GMT

Tests are clear and I'm seeing your router connected at 35mb. I can also connect to the router and see a number of devices connected.

Have you tested access with your other devices to see if they can get online.

Thanks

Karl.

Re: Issues with broadband

Southkev — Tue, 12 Nov 2024 15:03:48 GMT

Nothing will connect to WiFi TV Tablet or IPhones currently using data on phone though nearly maxed that out now !!

Re: Issues with broadband

Southkev — Tue, 12 Nov 2024 15:09:23 GMT

Also orange light on the router

Re: Issues with broadband

Anonymous — Wed, 13 Nov 2024 07:41:47 GMT

Morning,

The line test has detected that the fault may be related to an outage and I can see that the fault has been raised to Openreach for investigation. We'll check again this afternoon to see if we've received any further updates for you.

Thanks

Michelle

Re: Issues with broadband

Anonymous — Wed, 13 Nov 2024 12:50:14 GMT

Good afternoon,

No additional updates as yet. We'll continue to keep monitoring this for you and will post back here as soon as we know more.

Thanks

Michelle

Re: Issues with broadband

Karl-TalkTalk — Thu, 14 Nov 2024 07:12:58 GMT

Openreach have now closed the fault and confirmed a port swap at the cabinet.

Is everything working for you now.

Thanks

Karl.

Re: Issues with broadband

Anonymous — Fri, 15 Nov 2024 07:26:29 GMT

Morning,

Just checking back in to see how you're getting on?

Thanks

Michelle