topic Re: Everything keeps going offline in Broadband

Everything keeps going offline

Tomcat13 — Wed, 13 Nov 2024 09:57:03 GMT

Every day I find all my stuff that is connected to my WiFi has gone off line. It never happened before I changed to talk talk. If I’m away from home I can’t view any of my cameras until I come back and switch it off and on again. I’m fed up with it now. And wish I hadn’t changed. I’ve tried switching off the 5g incase it was interfering with things on the other band but it made no difference. My phone disconnects as well so I have no WiFi calling. It’s just not acceptable. Any advice on what I can do.

Re: Everything keeps going offline

Chris-TalkTalk — Wed, 13 Nov 2024 10:00:00 GMT

Hi Tomcat13,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Everything keeps going offline

Tomcat13 — Wed, 13 Nov 2024 17:23:31 GMT

Hi chis. I’ve updated my details as requested.

Re: Everything keeps going offline

Chris-TalkTalk — Thu, 14 Nov 2024 08:11:11 GMT

Hi Tomcat13,

Thanks for updating your profile. There's another router firmware version available, do you want to give it a try?

Chris

Re: Everything keeps going offline

Tomcat13 — Thu, 14 Nov 2024 08:41:54 GMT

Hi Chris. Yes I’ll try anything to solve the issue as it’s getting very annoying now. I went off again last night and nothing would connect, I tried to do a speed test but it just kept hunting to find a provider.

Re: Everything keeps going offline

Chris-TalkTalk — Thu, 14 Nov 2024 08:44:19 GMT

OK, is it OK to do it now, the router will lose the internet connection for a few minutes?

Chris

Re: Everything keeps going offline

Tomcat13 — Thu, 14 Nov 2024 09:39:19 GMT

Yes that’s fine. Is it all done from your end.

Re: Everything keeps going offline

Chris-TalkTalk — Thu, 14 Nov 2024 11:31:33 GMT

OK I'll do it now. Yes, it's done from our end

Chris

Re: Everything keeps going offline

Chris-TalkTalk — Thu, 14 Nov 2024 11:35:23 GMT

I've started the upgrade, it should complete in a few minutes, please don't switch off your router

Chris

Re: Everything keeps going offline

Tomcat13 — Thu, 14 Nov 2024 11:44:34 GMT

Ok thanks Chris 👍

Re: Everything keeps going offline

Chris-TalkTalk — Thu, 14 Nov 2024 12:03:12 GMT

No problem

Re: Everything keeps going offline

Chris-TalkTalk — Fri, 15 Nov 2024 08:32:59 GMT

Hi Tomcat13,

How are you getting on, have you noticed any improvement?

Chris

Re: Everything keeps going offline

Tomcat13 — Fri, 15 Nov 2024 08:58:17 GMT

Hi Chris. I don’t know what’s changed but nothing went off last night. I haven’t had to restart the WiFi this morning. I’ll see how it performs now over the weekend. Thanks 👍

Re: Everything keeps going offline

Anonymous — Mon, 18 Nov 2024 07:50:55 GMT

Good morning,

How has your connection been over the weekend?

Thanks

Michelle

Re: Everything keeps going offline

Tomcat13 — Mon, 18 Nov 2024 09:23:26 GMT

Hi Michelle. I’m delighted to say everything has been fine. I haven’t had anything go offline all weekend and I haven’t had to restart the WiFi at all. So hopefully it’s sorted. I’ll update again further down the line but for now thanks for your help 😊

Re: Everything keeps going offline

Chris-TalkTalk — Mon, 18 Nov 2024 09:27:16 GMT

That's great news Tomcat13, thanks for letting me know 🙂

Chris

Re: Everything keeps going offline

Tomcat13 — Thu, 21 Nov 2024 10:48:26 GMT

Hi Chris. I’m afraid I’m having problems again with all my stuff disconnecting from the WiFi. It’s been fine for a few day but suddenly it’s just disconnecting all the time again. This is very frustrating. I’ve also noticed my TV pixelating which shouldn’t be happening with fibre.

Re: Everything keeps going offline

Anonymous — Thu, 09 Jan 2025 06:43:46 GMT

Morning,

I'm really sorry to hear this. Apologies for the delay in getting back to you. I'm not sure why your post didn't escalate back into us until today. Do you still need our assistance with this?

Thanks

Michelle