topic Re: WiFi not working in Broadband

WiFi not working

Laura80 — Thu, 14 Nov 2024 07:08:18 GMT

My internet still not working after being restricted I can’t afford to continue what I’m paying I just think it’s very dear used to be £22 a month now £47

Re: WiFi not working

Gliwmaeden2 — Thu, 14 Nov 2024 08:00:46 GMT

@Laura80, there's no "social tariff" with Talktalk but Job Centres have a system in place that helps some people:

https://www.talktalkgroup.com/what-we-stand-for/affordability

Other than that, you need to check whether you are still in contract. If you are not in contract, phone them, and see if you can get closer to your original price.

03451 720088 after 9am.

You can cut it to the bare bones of covering the landline and broadband - you may not need their TV facilities, for example, but you might need the phone calls boost for calls to UK numbers if you make many calls. Check all the options, as many are free anyway: last caller barring, caller identify. Voicemail is NOT free.

Please also read this article:

https://community.talktalk.co.uk/t5/Articles/Struggling-to-pay/ta-p/2608934

Re: WiFi not working

Arne-TalkTalk — Thu, 14 Nov 2024 09:55:59 GMT

HI Laura80

I have requested the bar to be lifted,

Your account is out of contract so you are paying full price I would suggest contacting the loyalty team on 03451720088 they will be able to see what options are available to reduce your costs

Sorry for any inconvenience caused