topic Re: WiFi Extender in Broadband

WiFi Extender

saltydalty — Fri, 15 Nov 2024 08:26:00 GMT

My WiFi sadly doesn’t reach the full length of my flat, which hasn’t been too much of an issue in the past. But now I have a smart thermostat the receiver needs WiFi signal which doesn’t currently reach my boiler.

Please could I have a WiFi extender? Thanks!

Re: WiFi Extender

KeithFrench — Fri, 15 Nov 2024 11:03:08 GMT

Hi @saltydalty

They are available for purchase from the Loyalty Dept on 0345 1725157 or 0330 1278960.

Alternatively, if you tell me the make & model of your router. It could just be down to a WiFi interference problem. I can help identify & hopefully resolve this for you free of charge if you want.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: WiFi Extender

Karl-TalkTalk — Fri, 15 Nov 2024 11:05:12 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

Re: WiFi Extender

saltydalty — Sun, 17 Nov 2024 16:58:36 GMT

Hi @Karl-TalkTalk sure, I just updated my profile information 🙂

@Keiththanks

Re: WiFi Extender

Karl-TalkTalk — Mon, 18 Nov 2024 08:49:50 GMT

Generally the speed of your connection looks fine, and the router is in sync at 79.9mb, so the overall connection looks fine.

As Keith mentions, the best option is to contact or Customer Loyalty Teams to purchase an extender, however as your contract is coming to an end, You can try and negotiate an extender as a starting point to renewing your contract.

Thanks

Karl.