topic Re: Unable to log into cisco secure client in Broadband

Unable to log into cisco secure client

helenbm2508* — Mon, 18 Nov 2024 11:16:08 GMT

I'm unable to log into cisco secure client and understand from previous messages I need an update done to my router.

Re: Unable to log into cisco secure client

KeithFrench — Mon, 18 Nov 2024 13:30:47 GMT

What make/model of router are you using & what firmware is it running? Assuming it is a Sagemcom, this bug was introduced in firmware V202, but has subsequently been fixed in V206. This is currently being rolled out to all of these routers currently.

Re: Unable to log into cisco secure client

helenbm2508* — Mon, 18 Nov 2024 13:34:55 GMT

I have no idea. It was fine Friday but not Saturday.

Re: Unable to log into cisco secure client

KeithFrench — Mon, 18 Nov 2024 13:37:08 GMT

Please can you check it, if you just go to the router login page (192.168.1.1), you do not need to log in at all. The version number, probably ending in 202 is shown near the bottom left of the page.

Re: Unable to log into cisco secure client

Debbie-TalkTalk — Tue, 19 Nov 2024 11:00:28 GMT

Hi helenbm2508*

My colleague Michelle has posted on your other topic here Re: Unable to connect to Cisco Secure Client - TalkTalk Help & Support