topic Re: Unable to connect to Cisco Secure Client in Broadband

Unable to connect to Cisco Secure Client

helenbm2508* — Mon, 18 Nov 2024 10:00:44 GMT

Been using this with no problems since April when working from home but been unable to connect since Saturday. I believe the route needs an upgrade but unable to get any response from TalkTalk chat.

Profile updated

Re: Unable to connect to Cisco Secure Client

Anonymous — Mon, 18 Nov 2024 09:51:15 GMT

Morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Unable to connect to Cisco Secure Client

helenbm2508* — Mon, 18 Nov 2024 10:01:42 GMT

Profile updated

Re: Unable to connect to Cisco Secure Client

helenbm2508* — Mon, 18 Nov 2024 13:26:41 GMT

Profile updated

Re: Unable to connect to Cisco Secure Client

Anonymous — Mon, 18 Nov 2024 13:42:46 GMT

Hi helen,

Thank you. I've checked and your router has the most recent version of firmware which should work fine with VPN. Have you tried factory resetting the router and re-setting it back up again?

Michelle

Re: Unable to connect to Cisco Secure Client

Anonymous — Tue, 19 Nov 2024 10:09:47 GMT

Morning,

How are you getting on?

Thanks

Michelle