Problems sending and receiving emails

glyderman — Mon, 18 Nov 2024 17:59:16 GMT

I am having problems sending a lot, and sometimes receiving from other people. they tell me they have sent me an email but I never get it or they say they tried to email me and it says at their end that the email is blocked. Why?

At the moment I can only send via webmail.

I have been doing research on this.

I am using an ancient email client, Eudora 7.1. Last update was 2005. I found a thread yesterday from March 2023 that mentions that TalkTalk has changed it security protocols.

It was still allowing people with older clients, including win mail, to send, but if they continued to do so with out upgrading to a client prefered by TalkTalk, then they would start to block the customer from sending emails.

Apparently they did email people about this but I never received one. In extreme cases they may block receiving as well.

They were forcing people to use webmail until they have upgraded their client. Apparently the moderator of the forum who was a talktalk emplyee, said that after you upgrade your client you would have to contact customer support to tell them what you are using and your settings in order to be unblocked from sending emails through your new client.

I am now in the process of migrating to Thunderbird, but have found that this also has problems. Two days ago it was ok to send , but yesterday it wasn't. So there seems to be a problem with TalkTalk servers and not, after all, that they were just blocking me because I am using Eudora.

I have just checked today the 18th of November and it is now working both in sending and receiving but for how long I do not know.

I have to assume it is going to fail again in the next day or so as has been happening for two weeks now, so help and advice would be apreciated.

Iain

Re: Problems sending and receiving emails

Ady-TalkTalk — Tue, 19 Nov 2024 10:04:08 GMT

Hi Iain, why assume it will stop working again? Are you using the sending and receiving email settings as laid out in the Email Settings help article?

Ady

topic Problems sending and receiving emails in Broadband

Problems sending and receiving emails

Re: Problems sending and receiving emails