topic Re: Why at 8.30pm EVERY NIGHT this week has my wifi dropped out??? in Broadband

Why at 8.30pm EVERY NIGHT this week has my wifi dropped out???

Desbarnes84 — Tue, 19 Nov 2024 20:31:57 GMT

Every night since sunday my wifi has dropped out at 8.30pm for a number of minutes, sounds petty but i dont pay my bill for you as a company to be doing maintenance on servers/networks etc… at peak times of use!!!! Why are you doing this???

Re: Why at 8.30pm EVERY NIGHT this week has my wifi dropped out???

Gliwmaeden2 — Tue, 19 Nov 2024 21:14:46 GMT

Check settings in Homesafe, @Desbarnes84. It may be set by default to a certain homework time etc.

Re: Why at 8.30pm EVERY NIGHT this week has my wifi dropped out???

Debbie-TalkTalk — Wed, 20 Nov 2024 06:46:11 GMT

Hi @Desbarnes84

Apologies for this.

Have checked My Account to see if HomeSafe/KidsSafe has been switched on?

Re: Why at 8.30pm EVERY NIGHT this week has my wifi dropped out???

Anonymous — Thu, 21 Nov 2024 13:22:32 GMT

Hi Des,

How are you getting on?

Thanks

Michelle