topic Re: No connection in Broadband

No connection

Lambretta64 — Tue, 19 Nov 2024 20:06:54 GMT

Lost all connection around 5pm today run the connection test nothing , switched everything on/off nothing any ideas ??

Re: No connection

KeithFrench — Tue, 19 Nov 2024 22:10:22 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: No connection

Debbie-TalkTalk — Wed, 20 Nov 2024 06:48:26 GMT

Hi @Lambretta64

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: No connection

Lambretta64 — Wed, 20 Nov 2024 13:08:11 GMT

Thanks for everybody's help all much appreciated, all sorted now 😁😁

Re: No connection

Anonymous — Thu, 21 Nov 2024 07:33:25 GMT

Good morning,

I'm glad to hear this and thanks for letting us know 🙂

Thanks

Michelle